Privacy Policy

This Privacy Policy describes how Socora.ai ("Socora," "we," "us," or "our") collects, uses, and shares information about you when you use our services, including our website at socora.ai and our AI workflow automation platform (collectively, the "Services").

Information We Collect

Information you provide to us

We collect information you provide when you create an account, use our Services, or contact us for support. This includes:

• Account information (name, email address, company name, phone number)
• Billing information (processed through our payment providers — we do not store full card numbers)
• Workflow configurations and agent descriptions you create
• Support communications

Information collected automatically

When you use our Services, we automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (operating system, unique device identifiers)
• Usage data (features used, workflows created, agent activations)
• Cookies and similar tracking technologies

Information from third-party integrations

When you connect Socora.ai to third-party tools (such as ServiceTitan, Jobber, QuickBooks, or Stripe), we may receive data from those services as part of executing your automated workflows. This data is used solely to operate your configured agents and is not used for any other purpose.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Execute your configured AI workflows and agent automations
• Process payments and manage your account
• Send you service-related communications and updates
• Respond to your support requests
• Monitor and analyze usage patterns to improve performance
• Detect and prevent fraud or abuse
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the platform (hosting, analytics, payment processing)
• Integration partners only to the extent necessary to execute your configured workflows
• Legal authorities when required by law or to protect our rights
• Business transferees in connection with a merger, acquisition, or sale of assets

Data Retention

We retain your data for as long as your account is active or as needed to provide our Services. Workflow execution logs are retained for 90 days by default. You may request deletion of your account and associated data at any time by contacting privacy@socora.ai.

Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@socora.ai.

Cookies

We use cookies and similar technologies to operate our Services, remember your preferences, and analyze usage. You can control cookies through your browser settings, though some features may not function properly without them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
privacy@socora.ai
Socora.ai, Inc.